Commonwealth Local Government Forum

Americas \ Local government service delivery

Equitable and efficient service delivery is at the heart of local government’s mandate. The resources in this section focus on the management and delivery of key strategic, corporate and technical services, ranging from those for which local government has direct responsibility, to shared service provision, and services for which local government is a partner.

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Service Agreement Templates

These templates are meant to act as guides for organizizng a service agreement. Clauses will need to be altered, added and deleted to ensure that the agreement is best suited to fit the unique needs of your community. For example, the payment section of the template is only a suggestion; parties may wish to structure their payment for services differently based on the desired level of services and needs. Communications Protocol TemplateWater and Wastewater Service Agreement TemplateSolid Waste Service Agreement TemplateFire Protection Service Agreement TemplateRecreation Service Agreement TemplateComprehensive Service Agreement TemplateTransit Service Agreement TemplateAnimal Control Service Agreement Template

Author: Federation of Canadian Municipalities (FCM) Publisher: Federation of Canadian Municipalities (FCM) Publication year: 2018


Local governance to tackle multidimensional poverty and inequality

The general objective of this paper is to describe the position of Oxfam and ARCO on how local governance processes play a crucial role in the implementation of the 2030 Agenda for Sustainable Development. We believe that a common understanding and framework for local governance is urgently required to build more consistent and effective development strategies and initiatives. In particular, we aim to emphasise the importance of enabling local actors to lead and influence policy action and practices within a system of multilevel relations, in order to tackle multidimensional poverty and inequality. To achieve this end, we embrace the Sustainable Human Development approach in order to analyse local governance and policy issues in relation to the SDGs and the localization of these goals. In this respect, this paper contributes to Oxfam’s Theory of Change – based on the combination of active citizens and effective states (Green, 2012) – by integrating in both conceptual and operational terms the synergies between local action and national policies leading to social change for human “flourishing”.

Author: Mario Biggeri, Andrea Ferrannini, Lorenzo Paoli Publisher: Oxfam Publication year: 2016


Sustainable Human Development: A New Territorial and People-Centred Perspective

Integrating Amartya Sen's approach with the literature on place-based territorial development processes, this book recognises the interplay between the evolution of local development systems and the expansion of individual and collective capabilities.

Author: Andrea Ferrannini, Mario Biggeri Publisher: Palgrave Macmillian Publication year: 2016


Local government 2030: achieving the vision - conference background paper 

Background discussion for Commonwealth Local Government Conference 2015.  CLGF commissioned two “thinkpieces” Local government 2030 achieving the vision – the role of local democracy and good governance and Local government 2030 achieving the vision – the importance of local government in economic development and cities as engines of economic growth

Author: Lucy Slack, Bhaskar Chakrabarti, Joydeep Guha, Sue Bannister and Michael Sutcliffe Publisher: CLGF Publication year: 2015


Resource guide on decentralisation and local government

This resource guide provides practical guidance for designing, implementing and evaluating decentralisation reforms and local government practices to ensure they are as effective as possible. It also synthesises and presents current debates on the impact of decentralisation and local government on poverty reduction, service delivery and conflict as well as providing links to cutting-edge research and recent case studies.

Author: Zoe Scott and Munawwar Alam Publisher: Commonwealth Secretariat Publication year: 2011


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