Commonwealth Local Government Forum

Local government service delivery

Equitable and efficient service delivery is at the heart of local government’s mandate. The resources in this section focus on the management and delivery of key strategic, corporate and technical services, ranging from those for which local government has direct responsibility, to shared service provision, and services for which local government is a partner.

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The political path to universal health coverage: Elite commitment to community-based health insurance in Rwanda

Rwanda is the country with the highest enrolment in health insurance in Sub-Saharan Africa. Pivotal in setting Rwanda on the path to universal health coverage is the community-based health insurance (CBHI), which covers three-quarters of the population. Despite the importance of the Rwandan case, analyses of the history and politics behind the scheme are largely absent. This article fills this gap by identifying the political drivers behind its development. It engages in process-tracing of the critical policy choices regarding the CBHI: the design of the first pilot, the decision to make enrolment mandatory, the policies to ensure its adequate funding, and the strategy of day-to-day implementation. It argues that the commitment to expanding health coverage is part of the broader efforts of the ruling coalition to foster its legitimacy based on rapid socio-economic development in a context of a dominant political settlement. The paper also argues that CBHI was chosen as a solution to expand access to healthcare over other approaches because it was the policy option that was the most compatible with the ruling coalition core paradigmatic ideas of popular participation, individual and national self-reliance.

Author: Benjamin Chemouni Publisher: World Development Publication year: 2018


Place Based Approach to plan for Resilient Cities: a local government perspective

Local government have a pivotal role in city planning. However, meeting the conflicting priorities such as plan for urbanization, promote economic prosperity, ensure environmental sustainability besides creating safe, vibrant and liveable places, create major challenges for local administration. While rapid urbanization continue to displace people from their local places, the frequency of disaster events at the local scale and increasing disaster risks place unique challenges on people and their places. This emphasises the need for local government to understand the local places and invest in planning for cities that improve resilience and enhance human connectivity to their places. Meeting these multidimensional needs in local spaces require embedding local and scientific knowledge, past experiences and community expectation to plan and design cities that also deliver multiple social outcomes. Both place-based approach to city planning and creating disaster resilient cities have gathered momentum, however, they continue to occur in isolation. Maximizing these multiple social, environmental and economic outcomes, emphasize the need to align both resilience principles for sustainable urbanization and place based approach planning concepts to plan for places for people. Drawing from these principles and organizational change theory, a conceptual framework is proposed that provide a new lens for local government to plan for place based resilient cities. This place based approach for resilient cities framework incorporates the thinking for change as a dynamic process across the time scales and by understanding the relationship between people and their place. The model proposed is in an Australian context, yet has significant implication for communities at all levels when planning for places for people.

Author: Anumitra V. Mirti Chand Publisher: Procedia Engineering Publication year: 2018


Service Agreement Templates

These templates are meant to act as guides for organizizng a service agreement. Clauses will need to be altered, added and deleted to ensure that the agreement is best suited to fit the unique needs of your community. For example, the payment section of the template is only a suggestion; parties may wish to structure their payment for services differently based on the desired level of services and needs. Communications Protocol TemplateWater and Wastewater Service Agreement TemplateSolid Waste Service Agreement TemplateFire Protection Service Agreement TemplateRecreation Service Agreement TemplateComprehensive Service Agreement TemplateTransit Service Agreement TemplateAnimal Control Service Agreement Template

Author: Federation of Canadian Municipalities (FCM) Publisher: Federation of Canadian Municipalities (FCM) Publication year: 2018


A Legal Analysis of the Application of Corporate Governance Principles in the Local government Sphere as a measure to Improve Service Delivery

The new democratic government of South Africa came into power in 1994 and it inherited a dysfunctional municipalities. In fact it inherited a country with high levels of poverty, growing levels of inequality and also social dysfunctionality. The local government sphere was established in South Africa with the main aim of addressing inequality, segregation, inequity, discrimination in the provision of municipal services and eradication poverty within communities. However, ever since the establishment of local government sphere in South Africa, the sphere of local government is fraught with many challenges which make it impossible for municipalities to render proper municipal services to the members of the public. This is evident from the protests which were observed in the country ever since the year 2008 were communities demanded better services from their municipalities. This mini-dissertation therefore discusses the application of the principles of corporate governance in delivering and improving municipal service in South Africa. It further discusses the legislative framework and the institution of government which are responsible for the effective implementation of corporate governance in the local government sphere. Pursuant to that it also explains the concept of Corporate Governance within the local government. Furthermore, it discusses the parameters of the challenges that are faced by the municipalities which are ranging from fraud, nepotism, corruption and poor financial management which result in poor service delivery.

Author: Tshehledi Isaac Mokgopo Publisher: University of Limpopo Publication year: 2017


Decentralization and Development Partnership: Lessons from Uganda

Decentralization - an essential pillar of institutional reform - is of critical importance in developing countries, particularly in regard to democratization, effective development, and good governance. Uganda, since 1986 and the start of decentralization measures under Yoweri Museveni and the National Resistance Movement, has represented one of the most serious commitments in Sub-Saharan Africa. With the benefit of extensive fieldwork, Fumihiko Saito demonstrates how conflict resolution, information dissemination, and encouragement of the many and varied stakeholders to form partnerships are critical to successfully bringing services "closer to the people. Decentralization and Development Partnerships: Lessons from Uganda goes beyond theory to compare academic assumptions to the reality of decentralization implementation in modern Uganda. Although the process is by no means free of difficulties, Saito concludes that a "win-win" outcome is a real possibility.

Author: Fumihiko Saito Publisher: Springer Publication year: 2003


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