Commonwealth Local Government Forum

Americas \ Local government service delivery

Equitable and efficient service delivery is at the heart of local government’s mandate. The resources in this section focus on the management and delivery of key strategic, corporate and technical services, ranging from those for which local government has direct responsibility, to shared service provision, and services for which local government is a partner.

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Yes to Local Government, No to Participatory Democracy: The Local Governance Reform Dilemma in Trinidad, St. Lucia and St. Vincent

In the Commonwealth Caribbean countries of St. Lucia, St. Vincent and the Grenadines and Trinidad and Tobago, local government reform has been and continues to remain on the agenda. The proposals are all based on the philosophy that there should be elected local government, which in turn should facilitate substantive levels of participatory democracy and citizen involvement. But whilst there is general acceptance of this philosophy, central governments are seemingly reluctant to implement any reforms which would return power to the people. Citizen involvement and participatory democracy has thus become the bug-bear in the process, and has led to the stalling of local government reform in all three countries. With reforms having stalled, one wonders whether the next step will be the dissolution of systems of local government in these states.

Author: Bishnu Ragoonath Publisher: http://epress.lib.uts.edu.au/journals/index.php/cjlg/article/view/1097 Publication year: may 2009


Planning for Coastal Resilience in the Face of Climate Change and Environmental Hazards: Lessons from New Zealand adapted for Vancouver Island

The twenty first century has seen a rapid rise of urbanization and consumption, bringing many challenges to cities, including one of the most difficult challenges of our time - climate change. Climate change has exacerbated many natural hazards including storm surges, extreme precipitation, flooding, and sea level rise causing the loss of thousands of lives each year in addition to billions of dollars in damage. Coastal cities are especially at risk due to their vulnerable geographical location and rapid population growth. Cities also face other environmental challenges including earthquakes, tsunamis and hurricanes; which are often difficult to predict and can test a city’s resilience. This research analyzes the environmental hazards a coastal city may face and discuss the tools planners can use to increase a region’s resilience. Case studies of New Zealand and Vancouver Island, Canada are used to analyze disaster management and resilience strategies.

Author: Lainy Nowak Publisher: Vancouver Island University Publication year: 2019


Canadian city adds automated services, saves money with cloud solution

In effort to bring its technological capabilities in line with other major cities, the City of Regina, Canada, built a portal powered by Microsoft Azure to handle community sign-on for accessing city services and viewing public utility bills. The city also adopted Microsoft Office 365 to increase productivity of government employees and serve citizens more efficiently. As a result of its move to the cloud, the city enhanced municipal worker output and saved taxpayer dollars in IT infrastructure costs.

Author: Microsoft Publisher: Microsoft Publication year: 2018


Service Agreement Templates

These templates are meant to act as guides for organizizng a service agreement. Clauses will need to be altered, added and deleted to ensure that the agreement is best suited to fit the unique needs of your community. For example, the payment section of the template is only a suggestion; parties may wish to structure their payment for services differently based on the desired level of services and needs. Communications Protocol TemplateWater and Wastewater Service Agreement TemplateSolid Waste Service Agreement TemplateFire Protection Service Agreement TemplateRecreation Service Agreement TemplateComprehensive Service Agreement TemplateTransit Service Agreement TemplateAnimal Control Service Agreement Template

Author: Federation of Canadian Municipalities (FCM) Publisher: Federation of Canadian Municipalities (FCM) Publication year: 2018


Twitter Manual for Governments

Guidelines for public institutions based on the experience of the Government of Catalonia

Author: Government of Catalonia Publication year: 2017


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