Local government service delivery
Equitable and efficient service delivery is at the heart of local government’s mandate. The resources in this section focus on the management and delivery of key strategic, corporate and technical services, ranging from those for which local government has direct responsibility, to shared service provision, and services for which local government is a partner.
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Too often, government leaders fail to adopt and implement policies that they know are necessary for sustained economic development. Political constraints can prevent leaders from following sound technical advice, even when leaders have the best of intentions. Making Politics Work for Development: Harnessing Transparency and Citizen Engagement focuses on two forces—citizen engagement and transparency—that hold the key to solving government failures by shaping how political markets function.
Author: Stuti Khemani et al Publisher: World Bank Publication year: 2016
This profile of the local government system in Australia is structured to enable easy comparison across the countries of the Commonwealth. The profile includes an overview of the government system, the legal basis for and structure of local government, elections and women’s representation, intergovernmental relations, systems for community involvement, organised local government, intergovernmental relations, monitoring systems, finance, staffing and resources, and distribution of service delivery responsibility.
Author: CLGF Publisher: CLGF Publication year: 2015
This paper discusses network governance and its contribution to the capacity of local governments (LGs) to deliver local economic development (LED) in Uganda. Although a formal LED policy was only established in Uganda in February 2014, there have been LED-inspired practices in the past decade. Various scholars and practitioners have observed that the autonomy and capacity of LGs to deliver LED is limited, but have been hopeful that new governance strategies like network governance would increase the capacities of LGs. However, neither network governance arrangements among LGs, nor their potential to improve governance capacity, have been documented. In a case study of Kyenjojo District, this paper finds that existing network governance arrangements have been fundamental in improving financial autonomy at this LG, delivering some income to invest in LED activities, although no evidence was found of reduced transaction costs in transforming local economies. The study further reveals that network governance arrangements have not led to the development of specialised skills in regulation or law enforcement, and capacity gaps are evident amongst staff and members in understanding the private sector and how it works. On a positive note, there is clear evidence of attempts by the LG to be innovative. Based on these findings, this study recommends that LGs need to consider a multi-pronged or multi-network governance approach to LED, which in turn will require a refocusing of governance mechanisms to become more dynamic and responsive, and offer incentives to the various actors in the development sector.
Author: Rose B Namara, Gerald Kagambirwe Karyeija, Betty C Mubangizi Publisher: University of Technology Sydney Press Publication year: 2015
The supply or lack of services impacts on people's quality of life, and so the Constitution of South Africa and other strategy documents emphasise the provision of services to all South African citizens irrespective of colour or creed. The services are vast and the responsibility for provision is divided between national, provincial and local authorities. This paper focuses on the delivery of services whose responsibility and accountability lies with the local municipalities, including: water; electricity; sanitation and refuse removal. The paper also explores the background to the recent unrest in the country with a focus on Dipaleseng Municipality, looking at its socio-economic situation, and challenges which include poverty, economic stability and provision of basic services. Sources of data include the South African media, journal articles, relevant documents, websites and databases.
Author: S'bonisile Zama Publisher: University of Technology Sydney Press Publication year: 2014
Social exclusion in the North Sydney local government area has increasingly become a matter for
concern in the last decade. In 2005/2006 local government community service referrals indicate that
there were growing numbers of people living on their own with little contact or engagement with
community services and social activities. It was also suggested that older people at risk of social
exclusion were living in poor housing conditions and experienced serious health issues. The ABS
2006 census data highlights that the North Sydney Council area has a significantly larger number of
people living on their own (33%) compared to the rest of New South Wales (22%).
This paper will present a number of different perspectives of social exclusion and consider why
people in North Sydney become isolated. It will provide a brief analysis of existing programs
designed to reduce social isolation and where they fit in the service system by using case studies of
people who have been identified as at risk of becoming socially isolated in the North Sydney area.
We will evaluate the case studies and provide several policy recommendations.
Author: Chris Taylor, Jed Donoghue Publisher: University of Technology Sydney Press Publication year: 2012