Commonwealth Local Government Forum

Local government service delivery

Equitable and efficient service delivery is at the heart of local government’s mandate. The resources in this section focus on the management and delivery of key strategic, corporate and technical services, ranging from those for which local government has direct responsibility, to shared service provision, and services for which local government is a partner.

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From Citizen Participation to Participatory Governance

This paper identifies types of citizen participation in local government in Australia, in particular focusing on the past two decades when local government systems have been the focus of intense reform. The paper considers the extent to which contemporary views of participatory governance have taken root at local and sub-local levels and concludes that despite reforms intended to engage local citizens more in local government activity, citizen participation has yet to develop significantly into arrangements that reach the level of participatory governance. It also argues that for participatory governance to be further developed, leadership may often have to come from organisations outside institutional local government

Author: Chris Aulich Publisher: university of Technology, Sydney Publication year: January 2009


Service Agreement Templates

These templates are meant to act as guides for organizizng a service agreement. Clauses will need to be altered, added and deleted to ensure that the agreement is best suited to fit the unique needs of your community. For example, the payment section of the template is only a suggestion; parties may wish to structure their payment for services differently based on the desired level of services and needs. Communications Protocol TemplateWater and Wastewater Service Agreement TemplateSolid Waste Service Agreement TemplateFire Protection Service Agreement TemplateRecreation Service Agreement TemplateComprehensive Service Agreement TemplateTransit Service Agreement TemplateAnimal Control Service Agreement Template

Author: Federation of Canadian Municipalities (FCM) Publisher: Federation of Canadian Municipalities (FCM) Publication year: 2018


Local Government in England Centralisation, Autonomy and Control

The book explores the claim that English local government exists in one of the most centralised relationships with national government. Such a position fundamentally undermines any notion of local self-government and makes the term ‘government’ in local government a misnomer. The book will examine how the erosion of the autonomy, powers, roles, functions and responsibilities of English local government came about, the arguments of centralisers and localisers to support their view of the constitutional status of local government, and its overall role in the government of England. The book offers an antidote to the onward march of centralisation by offering a new vision of local government which emphasises both ‘local’ and ‘government’.   

Author: Colin Copus, Mark Roberts, Rachel Wall Publisher: Palgrave McMillan Publication year: 2017


Holding local government to account. Can a performance index provide meaningful accountability?

One powerful political idea is the following: if you give people a voice then they will be able to hold leaders to account and put pressure on them to take decisions that will improve public services and reduce poverty. This research starts with this idea. We want to know how (and whether) an index based on local research data and shared amongst citizens could put pressure on local politicians and civil servants to perform better in Tanzania.

Author: Andrew Mushi Publisher: INTRAC Publication year: 2015


Decentralization and Development Partnership: Lessons from Uganda

Decentralization - an essential pillar of institutional reform - is of critical importance in developing countries, particularly in regard to democratization, effective development, and good governance. Uganda, since 1986 and the start of decentralization measures under Yoweri Museveni and the National Resistance Movement, has represented one of the most serious commitments in Sub-Saharan Africa. With the benefit of extensive fieldwork, Fumihiko Saito demonstrates how conflict resolution, information dissemination, and encouragement of the many and varied stakeholders to form partnerships are critical to successfully bringing services "closer to the people. Decentralization and Development Partnerships: Lessons from Uganda goes beyond theory to compare academic assumptions to the reality of decentralization implementation in modern Uganda. Although the process is by no means free of difficulties, Saito concludes that a "win-win" outcome is a real possibility.

Author: Fumihiko Saito Publisher: Springer Publication year: 2003


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