Commonwealth Local Government Forum

Local government service delivery

Equitable and efficient service delivery is at the heart of local government’s mandate. The resources in this section focus on the management and delivery of key strategic, corporate and technical services, ranging from those for which local government has direct responsibility, to shared service provision, and services for which local government is a partner.

Sub-topics:

  • Climate change management and adaption
  • Environmental management
  • Social services
  • Spatial/development planning
  • Strategic planning
  • Waste management and sanitation
  • Water and utilities
  • Partnerships for service delivery
  • Housing
  • Infrastructure

Featured

Involving the third sector in local service delivery in Bangladesh: why and how?

Commonwealth Journal of Local Governance, Issue 15/16, June 2015 The rise of involuntary and non-government efforts to deliver services in Bangladesh has opened the way for local government units to involve many community and voluntary organisations (CVOs) and non-governmental organisations (NGOs) – collectively described as the ‘third sector’ – in delivering local services. This article attempts to set out how the third sector can be incorporated into the stream of local service delivery. It analyses the rationale behind the engagement of the third sector in this area. It also looks at suitable mechanisms to enable local government institutions (LGIs) and third sector organisations to meet community objectives seamlessly, transparently and fairly. During the last two decades or so, many third sector organisations have collaborated with public sector organisations including LGIs regardless of any specific long term strategies. To involve the third sector in local service delivery there should be some clear cut standard procedures, strategies including commissioning, partnership, competitive contracting and co-production. The article concludes that, given the current situation of LGIs in Bangladesh, only co-production is a suitable mechanism for incorporating the third sector into local service delivery.

Author: Shahriar Islam Publisher: CLGF/University of Technology, Sydney Publication year: 2015


Challenges to implementing of development plans at local-level government in Papua New Guinea

The 1995 local-level government reforms undertaken in Papua New Guinea (PNG) were largely in response to increasing concern that the public service was failing in its responsibility towards the people. As a result, the 1995 Organic Law on Provincial and Local Governments (OLPLLG) was established. The prime purpose of this was to address the issue through deeper engagement of the lower levels of government, particularly local-level governments (LLGs). Almost two decades on, poor socio-economic conditions and deterioration in infrastructure/services suggest that the proposed change has not materialised. This paper addresses the question of whether the lower tiers of government are capable of implementing the development plans under the reforms. The paper finds that the 1995 reforms have made LLGs dependent upon their Joint District Planning and Budget Priorities Committee (JDP&BPC) and their district administration, which have become the main impediment to local government effectiveness. This in turn has greatly hindered LLG capacity and has reinforced unequal relations, rather than assisting service delivery in PNG. There is therefore a need to make LLGs more effective players.

Author: Benjamin Saimbel Barcson Publisher: CLGF/University of Technology, Sydney Publication year: 2015


Rise in resident associational life in response to service delivery decline by urban councils in Zimbabwe

Commonwealth Journal of Local Governance, Issue 15/16, June 2015 This article links the decline of service delivery in urban councils in post-independence Zimbabwe to a rise in levels of residents associations. Poorer urban residents cannot easily escape poor public sector service delivery by resorting to the private market. In response to declining service delivery by councils, ratepayers form residents’ associations to do three main things. First, they confront councils and pressure them to restore delivery capability. Second, they produce those services that councils are unable or unwilling to provide. Third, they defend residents against the predatory actions of councils. However, the capacities of residents’ associations in these three areas have yet to be established. Notably, limited formal opportunities exist for engagement between councils and residents’ associations which restricts their effectiveness. This paper argues that, if supported, residents’ associations can deepen local democracy while simultaneously facilitating the repair of councils’ capabilities – thus meeting disparate community demands and organising members to contribute to council recovery.

Author: Norbert Musekiwa, Kudzai Chatiza Publisher: CLGF/University of Technology, Sydney Publication year: 2015


Expanding entrepreneurship opportunities through local governance: the case of Barbados

Commonwealth Journal of Local Governance, Issue 15/16, June 2015 This paper looks at the government and local governance structures of Barbados, arguing that local governance should be leveraged to expand entrepreneurship opportunities at the community level. It examines the links between local governance and entrepreneurship, and proposes a framework aimed at strengthening the relationship between Barbados’ newly formed constituency councils and its government institutions supporting entrepreneurship. The research concludes that there are many inefficiencies in the interaction between government agencies and constituency councils, which the proposed framework is a first step toward remedying. The research suggests that local governance is a complex issue worldwide. More specifically in Barbados, even though the role of the constituency councils is defined, there are weak formal arrangements which undermine the processes and activities to support community entrepreneurship. The proposed framework highlighted in the research is a first step in formalising a way forward for entrepreneurship in the community.

Author: Paul Pounder Publisher: CLGF/University of Technology, Sydney Publication year: 2015


ICT-based reforms in local government decision-making in the gram panchayats of Kerala

The beneficial impact of ICT can be felt in all elements that contribute to decision-making in panchayats in the state of Kerala. However, even though computerisation is bringing about immense improvements compared to traditional administrative practices, but scope still remains for further improvement. Instead of the 'as it is' computerisation that is mostly carried out a process based approach is needed.

Author: Alex K Thottunkel, Sibi Varghese Kuppathanath Publisher: CLGF/University of Technology, Sydney


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