Commonwealth Local Government Forum

Local government service delivery

Equitable and efficient service delivery is at the heart of local government’s mandate. The resources in this section focus on the management and delivery of key strategic, corporate and technical services, ranging from those for which local government has direct responsibility, to shared service provision, and services for which local government is a partner.



Public service delivery in South Africa: The political influence at local government level

This paper analyses poor service delivery at local government level, which is attributed to the politicisation of administrative components in municipalities, resulting in poor local governance. The public service delivery system has been perceived as one of the most important ways of reducing poverty through poverty alleviation programmes. As part of the South African government's cooperative system, key stakeholders in municipalities ought to adopt an integrated approach to public service delivery. An integrated approach to public service delivery demands that local municipalities, together with relevant stakeholders, integrate processes and services to ensure effective and efficient service delivery. This ultimately will result in an improved standard of living and sustainable livelihood for communities. With regard to public service delivery, local municipalities have the obligation of creating income opportunities people, especially the poor, with the sole aim of contributing towards poverty reduction and the realisation of the expectations of people, as stated in the South African government's White Paper of transforming public service delivery. The political interface in local municipalities greatly affects effective and efficient administration, as well as growth opportunities. Administrators, therefore, have the important function of ensuring that explicit assignments of objectives and administrative functions are wholly separated from the policymaking activities of government. This paper, therefore, suggests that municipalities adopt the merit system and abandon the spoils system that is highly characterised by political favours and political interferences. Political favours and interferences are dominant in local South African government, and they hinder the process of providing services equally.

Author: Mfundo Mandla Masuku, Nokukhanya Noqiniselo Jili Publisher: Journal of Public Affairs Publication year: 2019

Planning for Coastal Resilience in the Face of Climate Change and Environmental Hazards: Lessons from New Zealand adapted for Vancouver Island

The twenty first century has seen a rapid rise of urbanization and consumption, bringing many challenges to cities, including one of the most difficult challenges of our time - climate change. Climate change has exacerbated many natural hazards including storm surges, extreme precipitation, flooding, and sea level rise causing the loss of thousands of lives each year in addition to billions of dollars in damage. Coastal cities are especially at risk due to their vulnerable geographical location and rapid population growth. Cities also face other environmental challenges including earthquakes, tsunamis and hurricanes; which are often difficult to predict and can test a city’s resilience. This research analyzes the environmental hazards a coastal city may face and discuss the tools planners can use to increase a region’s resilience. Case studies of New Zealand and Vancouver Island, Canada are used to analyze disaster management and resilience strategies.

Author: Lainy Nowak Publisher: Vancouver Island University Publication year: 2019

Gender-Responsive Budgeting: The Case of a Rural Local Body in Kerala

This article discusses gender-responsive budgeting (GRB) at the local level in Kerala by studying a village panchayat, the lowest tier of rural local government. GRB of a rudimentary form, known as Women Component Plan (WCP), had been in existence at the local level for the last 20 years as a key feature of participatory planning. The study adopts a fourfold classification of all projects implemented in the panchayat on the basis of their gender friendliness and calculates allocation and expenditure under each of these categories. The data on which the article relies relate to the expenditure incurred under the annual plans rather than budgets, which are based on inflated and unreliable data. The article ends by making some observations based on the data and the overall experience of Kerala in gender budgeting.

Author: John S. Moolakkattu, John S. Moolakkattu Publisher: Sage open Publication year: 2018

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