Project management can be both complex and challenging. And when projects span multiple areas, are interdependent, and cost many millions of dollars, project managers play a mission-critical role.

In the lobby of City Hall in Burlington, Ontario, an inscription reads “Where people, nature and business thrive”. Repeatedly voted as one of the best places to live in Canada, the City of Burlington is committed to innovation, sustainable growth, and to building trust with its most valued assets – its constituents.

The consultency was been engaged by the Local Government Association of South Australia (LGA) to provide a report on the value of membership to the Local Government Association of South Australia.

This research examined the challenges, enablers and outcomes of organisation transformation in Philippine local governments. We combined a multi-case study research design and backward mapping approach in collecting and analysing narratives from 55 leaders in 9 Filipino local government units (LGUs) that have successfully undergone transformation. Results show that the transformations of the LGUs appear to have been catalysed by three interrelated elements: vision, LGU leadership and citizen engagement. The transformation in the local governments concentrated on multiple foci of reform including structure and systems improvement, culture change, human-resource development as well as policy and programme development. This holistic approach enabled the transformation of bureaucratic and unprofessional government service to transparent, professional and efficient public service that engendered pride, transparency and social equity. Implications of the proposed model for transforming LGUs and in developing LGU leaders for good governance are discussed.