Europe \ Local government service delivery
Equitable and efficient service delivery is at the heart of local government’s mandate. The resources in this section focus on the management and delivery of key strategic, corporate and technical services, ranging from those for which local government has direct responsibility, to shared service provision, and services for which local government is a partner.
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Espoo proves that artificial intelligence recognises those who need support
The unique artificial intelligence experiment by the City of Espoo and the software and service company Tieto achieved the hoped-for result: artificial intelligence can pick up service paths out of an enormous mass of service data by grouping together risk factors that trigger the need for heavy and expensive services if found in the same person. The experiment was unique, because public administration client relationship data has never been combined and analysed as extensively using artificial intelligence before.
Author: Microsoft Publisher: Microsoft Publication year: 2018