Commonwealth Local Government Forum

Europe \ Local government service delivery

Equitable and efficient service delivery is at the heart of local government’s mandate. The resources in this section focus on the management and delivery of key strategic, corporate and technical services, ranging from those for which local government has direct responsibility, to shared service provision, and services for which local government is a partner.

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Making Decentralization Reform Work: Opportunities and Innovations for Local Governance and Service Delivery in the Ukraine

Decentralization reforms, in which central government agencies transfer rights and responsibilities to local institutions, are high on the agenda in many countries in the Europe and CIS region. Decentralized, streamlined and empowered local governments are better equipped to meet citizen’s expectations for public services and better livelihoods, and to ensure transparent, effective and accountable government actions.To exchange experiences, review lessons learned and discuss challenges faced while effecting governance reforms at the subnational and local levels, the International Conference “Making Decentralization Reform Work: Opportunities and Innovations for Local Governance and Service Delivery” took place on 2-3 December 2015 in Kyiv, Ukraine. 

Author: UNDP Publisher: UNDP Publication year: 2016


Making Politics Work for Development: Harnessing Transparency and Citizen Engagement

Too often, government leaders fail to adopt and implement policies that they know are necessary for sustained economic development. Political constraints can prevent leaders from following sound technical advice, even when leaders have the best of intentions. Making Politics Work for Development: Harnessing Transparency and Citizen Engagement focuses on two forces—citizen engagement and transparency—that hold the key to solving government failures by shaping how political markets function.

Author: Stuti Khemani et al Publisher: World Bank Publication year: 2016


Oslo’s ambitious ‘climate budget’ sets the bar for other cities

Oslo’s city government has issued an ambitious “climate budget” with the intent of halving its carbon emissions from 1990 levels by 2020, and becoming completely carbon neutral by 2030. To achieve this goal, the city plans to limit access for cars with new tolls and fewer parking spaces; to power the bus fleet with renewable energy; to increase cycle use; and to eliminate heating with fossil fuels in homes and offices.

Author: Gerald Mills Publisher: The Conversation Publication year: 2016


Kent County Council - local economy and social services - data innovations

Kent County Council (KCC) UK is responsible for providing public services in education, transport, strategic planning, emergency services, social services, public safety and waste disposal to 1.4M residents across 12 district councils and 300 town and parish councils. KCC wanted to rethink Citizen Services for a digital world that would improve health and social care, regenerate towns and cities, and grow its gross domestic product (GDP) by using technology as an enabler to help make people’s lives better.

Author: Microsoft CityNext Publisher: Microsoft CityNext Publication year: 2015


The Impact of Decentralization and Privatization on Municipal Services

This report was prepared by the International Labour Office as the basis for discussions at the Joint Meeting on the Impact of Decentralization and Privatization on Municipal Services to be held from 15 to 19 October 2001 in Geneva.

Author: ILO Publisher: ILO Publication year: 2001


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