Commonwealth Local Government Forum

Local government service delivery

Equitable and efficient service delivery is at the heart of local government’s mandate. The resources in this section focus on the management and delivery of key strategic, corporate and technical services, ranging from those for which local government has direct responsibility, to shared service provision, and services for which local government is a partner.

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Is Australian Local Government Ready for Localism?

Localism is widely supported as an antidote to what are seen as the adverse impacts of globalisation and one-size-fits-all, top-down central government. But interpretations of localism and views on how it should be practised vary greatly. This presents particular challenges for local government, which typically sees itself as the rightful beneficiary of a localism agenda focused on devolution and decentralisation, but must then confront difficult questions about its own institutional frameworks, its revenue base, and sharing power with local communities. While local government in New Zealand is exploring these issues through a national Localism project, its counterparts in Australia seem ill-prepared to follow suit.

Author: Graham Sansom Publisher: Policy Quarterly Publication year: 2019


Where are the Locals?

Localism is about citizens, not town halls. It engages, encourages and empowers citizens and their formal, semi-formal and informal groupings, street level to citywide, including not-for-profits. To be effective and constructive, citizen-centric localism needs to be bottom-up, not just top-down, driven by iterative interaction to fashion thought-through decisions. Digital technology enables this in ways not possible a decade ago. Local councils are the right level of government to develop and refine that interaction and thereby revitalise local – and in time national – democracy.

Author: Colin James Publisher: Policy Quarterly Publication year: 2019


Public service delivery in South Africa: The political influence at local government level

This paper analyses poor service delivery at local government level, which is attributed to the politicisation of administrative components in municipalities, resulting in poor local governance. The public service delivery system has been perceived as one of the most important ways of reducing poverty through poverty alleviation programmes. As part of the South African government's cooperative system, key stakeholders in municipalities ought to adopt an integrated approach to public service delivery. An integrated approach to public service delivery demands that local municipalities, together with relevant stakeholders, integrate processes and services to ensure effective and efficient service delivery. This ultimately will result in an improved standard of living and sustainable livelihood for communities. With regard to public service delivery, local municipalities have the obligation of creating income opportunities people, especially the poor, with the sole aim of contributing towards poverty reduction and the realisation of the expectations of people, as stated in the South African government's White Paper of transforming public service delivery. The political interface in local municipalities greatly affects effective and efficient administration, as well as growth opportunities. Administrators, therefore, have the important function of ensuring that explicit assignments of objectives and administrative functions are wholly separated from the policymaking activities of government. This paper, therefore, suggests that municipalities adopt the merit system and abandon the spoils system that is highly characterised by political favours and political interferences. Political favours and interferences are dominant in local South African government, and they hinder the process of providing services equally.

Author: Mfundo Mandla Masuku, Nokukhanya Noqiniselo Jili Publisher: Journal of Public Affairs Publication year: 2019


Decentralisation, clientelism and social protection programmes: a study of India’s MGNREGA

Does decentralisation promote clientelism? If yes, through which mechanisms? We answer these questions through an analysis of India’s (and the world’s) largest workfare programme, the Mahatma Gandhi National Rural Employment Guarantee Act (MGNREGA), in two Indian states: Rajasthan and Andhra Pradesh (AP). The two states adopted radically different implementation models: Rajasthan’s decentralised one stands in contrast with Andhra Pradesh’s centralised and bureaucracy-led model. Using a mixed method approach, we find that in both states local implementers have incentives to distribute MGNREGA work in a clientelistic fashion. However, in Rajasthan, these incentives are stronger, because of the decentralised implementation model. Accordingly, our quantitative evidence shows that clientelism is more serious a problem in Rajasthan than in AP.

Author: Diego Maiorano, Upasak Das & Silvia Masiero Publisher: Oxford Development Studies Publication year: 2018


Transformation in Philippine local government

This research examined the challenges, enablers and outcomes of organisation transformation in Philippine local governments. We combined a multi-case study research design and backward mapping approach in collecting and analysing narratives from 55 leaders in 9 Filipino local government units (LGUs) that have successfully undergone transformation. Results show that the transformations of the LGUs appear to have been catalysed by three interrelated elements: vision, LGU leadership and citizen engagement. The transformation in the local governments concentrated on multiple foci of reform including structure and systems improvement, culture change, human-resource development as well as policy and programme development. This holistic approach enabled the transformation of bureaucratic and unprofessional government service to transparent, professional and efficient public service that engendered pride, transparency and social equity. Implications of the proposed model for transforming LGUs and in developing LGU leaders for good governance are discussed.

Author: Mendiola Teng-Calleja, Ma. Regina M. Hechanova, Ramon Benedicto A. Alampay, Nico A. Canoy, Edna P. Franco & Erwin A. Alampay Publisher: Local Government Studies Publication year: 2016


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