Commonwealth Local Government Forum

Local government service delivery

Equitable and efficient service delivery is at the heart of local government’s mandate. The resources in this section focus on the management and delivery of key strategic, corporate and technical services, ranging from those for which local government has direct responsibility, to shared service provision, and services for which local government is a partner.

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Featured

Gender-Responsive Budgeting: The Case of a Rural Local Body in Kerala

This article discusses gender-responsive budgeting (GRB) at the local level in Kerala by studying a village panchayat, the lowest tier of rural local government. GRB of a rudimentary form, known as Women Component Plan (WCP), had been in existence at the local level for the last 20 years as a key feature of participatory planning. The study adopts a fourfold classification of all projects implemented in the panchayat on the basis of their gender friendliness and calculates allocation and expenditure under each of these categories. The data on which the article relies relate to the expenditure incurred under the annual plans rather than budgets, which are based on inflated and unreliable data. The article ends by making some observations based on the data and the overall experience of Kerala in gender budgeting.

Author: John S. Moolakkattu, John S. Moolakkattu Publisher: Sage open Publication year: 2018


Streamlining project management with Microsoft in the city of Stirling, Australia

Project management can be both complex and challenging. And when projects span multiple areas, are interdependent, and cost many millions of dollars, project managers play a mission-critical role.

Author: Microsoft Publisher: Microsoft Publication year: 2018


Canadian city adds automated services, saves money with cloud solution

In effort to bring its technological capabilities in line with other major cities, the City of Regina, Canada, built a portal powered by Microsoft Azure to handle community sign-on for accessing city services and viewing public utility bills. The city also adopted Microsoft Office 365 to increase productivity of government employees and serve citizens more efficiently. As a result of its move to the cloud, the city enhanced municipal worker output and saved taxpayer dollars in IT infrastructure costs.

Author: Microsoft Publisher: Microsoft Publication year: 2018


Decentralisation, clientelism and social protection programmes: a study of India’s MGNREGA

Does decentralisation promote clientelism? If yes, through which mechanisms? We answer these questions through an analysis of India’s (and the world’s) largest workfare programme, the Mahatma Gandhi National Rural Employment Guarantee Act (MGNREGA), in two Indian states: Rajasthan and Andhra Pradesh (AP). The two states adopted radically different implementation models: Rajasthan’s decentralised one stands in contrast with Andhra Pradesh’s centralised and bureaucracy-led model. Using a mixed method approach, we find that in both states local implementers have incentives to distribute MGNREGA work in a clientelistic fashion. However, in Rajasthan, these incentives are stronger, because of the decentralised implementation model. Accordingly, our quantitative evidence shows that clientelism is more serious a problem in Rajasthan than in AP.

Author: Diego Maiorano, Upasak Das & Silvia Masiero Publisher: Oxford Development Studies Publication year: 2018


Transformation in Philippine local government

This research examined the challenges, enablers and outcomes of organisation transformation in Philippine local governments. We combined a multi-case study research design and backward mapping approach in collecting and analysing narratives from 55 leaders in 9 Filipino local government units (LGUs) that have successfully undergone transformation. Results show that the transformations of the LGUs appear to have been catalysed by three interrelated elements: vision, LGU leadership and citizen engagement. The transformation in the local governments concentrated on multiple foci of reform including structure and systems improvement, culture change, human-resource development as well as policy and programme development. This holistic approach enabled the transformation of bureaucratic and unprofessional government service to transparent, professional and efficient public service that engendered pride, transparency and social equity. Implications of the proposed model for transforming LGUs and in developing LGU leaders for good governance are discussed.

Author: Mendiola Teng-Calleja, Ma. Regina M. Hechanova, Ramon Benedicto A. Alampay, Nico A. Canoy, Edna P. Franco & Erwin A. Alampay Publisher: Local Government Studies Publication year: 2016


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